Outsourcing e-commerce logistics: these are the pros and cons

The e-commerce market is evolving rapidly. Companies often face the challenge of deciding whether to handle logistics themselves or to outsource them to external service providers. It’s not a simple choice but one that depends on various factors such as the size of the company, the sector, strategic goals, and budget. In this blog we aim to inform you about the pros and cons of outsourcing e-commerce logistics to help you make the right decision for your business. First, let’s explore the advantages:

Expertise and experience

Logistics service providers often have years of experience in storage, inventory management, order picking, and transportation. They possess specialized knowledge and expertise in logistics which results in fewer picking errors and professional and efficient handling of shipments and leading to faster turnaround times and economic benefits.

Time saving

Outsourcing e-commerce logistics allows you to focus on your core business while experts manage your inventory, picking, shipping, and returns processes. This saves time which can be reinvested in sales, strategic planning, and business growth.


Logistics service providers can quickly scale up or down in storage capacity and orders, such as during seasonal demand peaks and troughs or when your business grows. They can flexibly adapt to changes in your needs without the need to hire new employees.

Access to advanced technology

E-commerce service providers usually use advanced technologies and tools that otherwise might be difficult for small businesses to access. This can lead to improved performance and competitive advantage. Additionally the logistics service provider (if good) will continuously work on developing its product and service, allows you to benefit from the best service.


Loss of control

One drawback of outsourcing e-commerce logistics might be the feeling of losing control over part of your business activities because you no longer execute them yourself. This can lead to concerns about the quality of service and adherence to your brand values.

Direct costs

You will incur hard costs for tasks that were previously performed by yourself or your employees. Additionally you are dependent on the performance and reliability of the external service provider. It can also present challenges in terms of communication and execution.


The decision to outsource e-commerce logistics or not is not a one-size-fits-all decision. Every company has unique needs and circumstances. Determine if the service provider’s DNA aligns with your company’s DNA. It is also important to establish clear expectations and communication channels. Ensure good agreements on performance reporting and the documentation of cutoff times and operational procedures.

We recommend you to do thorough research and weigh the costs and benefits. When you decide to outsource, please determine which partner best fits your vision and processes.

If you are considering outsourcing your e-commerce logistics, we would be happy to inform you about our services and solutions. At Fulfillment Solutions, we believe we are the right partner to help you increase your market share, customer experience and profits. We would like to discuss with you whether it is wiser in your situation to outsource or to continue doing it yourselves.

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